You may be about to or may have already retained the services of a building surveyor who is a member of the New Zealand Institute of Building Surveyors (NZIBS).
If so, there are certain things you should know about how our members operate and what they can do for you.
This guide deals with the level of professionalism you should expect to receive from our members.
Ethical and professional behaviour from an NZIBS member
If the building surveyor you retain is a member of the NZIBS, you should expect to receive service that meets the highest professional standards and the most stringent ethical behaviour.
Ethical behaviour can be described as performing appropriately, doing the right thing, and acting with integrity in a way that maintains or improves the trust that you, the customer, have in us.
As such, all our members are committed to act with:
- Honesty and integrity
- Transparency and responsibility
- Fairness and respect
Our members must also comply with all laws and the Institutes rules and regulations. They should also address any ethical dilemmas in a way that promotes trust in their profession.
In short, good ethical behaviour is about asking: “What is the right thing to do?
To help you understand the process our members follow when working for you we have outlined the ‘decision-making tree’ that underpins the approach they should take to their work.
If, in the unlikely event, any of the NZIBS Code of Ethics are breached, the member in question will be subject to the Institute’s disciplinary procedure.
The NZIBS Code of Ethics is available here: https://www.buildingsurveyors.co.nz/wp-content/uploads/2015/08/Regulation-2-Code-of-Ethics.pdf
If you feel there has been a breach, please contact us immediately. NZIBS has a robust disciplinary procedure to manage all complaints against our members.
Decision tree for an NZIBS member
For further information on the NZ Institute of Building Surveyors please go to: www.buildingsurveyors.co.nz or phone 0800 11 34 00.